PRIVACY AND COPYRIGHT
Your privacy is important to us. All of your information will be used solely for the purpose of processing your order. All content shown on our website is owned by Have A Nice Day, and may not be used in any way without prior permission directly from us.
We accept Credit card, PayPal and AFTERPAY.
All pricing is in Australia dollars (AUD). Prices shown on this website are subject to change without notice at any time.
We reserve the right to reject any order where the validity of the credit card or personal details are questionable.
Our products are handmade, using the highest quality materials and supplies available to us at the time. All products are photographed and described to the best of our ability. Being a natural material, the appearance may vary slightly to what is pictured. The plywood may have 'butterfly patches' on the faces and small core voids on the edges. We love these small features because no two toys will ever be the same and we encourage you to embrace these small accents too.
It is recommended that all children be supervised by an adult when using Have A Nice Day’s products. Do not hang items above cots or beds, or within a child’s reach. Have A Nice Day accepts no liability for misuse of products.
All orders ship within two business days, unless your order contains personalised items. Please allow four business days for any order containing a personalised item to be shipped.
If there is a delay in dispatching your order due to unforeseen circumstances, we will notify you by email and send the order as soon as possible.
Once your order has been shipped, Have A Nice Day accepts no responsibility for loss or damage to your parcel or unclaimed packages. We will; however, attempt to resolve the issue to the best of our ability.
If you provide an incorrect mailing address and your order is returned to us, you will be required to repay shipping costs.
Standard shipping is FREE for all orders within Australia.
We use land based couriers to ship our orders within Australia and cannot ship to a PO Box.
A shipping confirmation email with a link to track your order will be sent to your nominated email address upon dispatch. A signature is required on arrival, unless you leave a note at checkout to advise us otherwise.
Delivery Times - Australia:
Please allow 1-10 working days for delivery after dispatch depending on your delivery address. If an item has not arrived as planned, email us at firstname.lastname@example.org as soon as possible so that we can give you an update on its whereabouts.
If you require your order urgently, please email us at email@example.com prior to ordering. Express Post (with Australia Post) can be organised where possible (additional postage fees apply).
Standard international shipping is quoted at checkout. International orders are shipped via Australia Post and a tracking number will be provided.
Shipping costs quoted on our website do not include duties, taxes or other fees and liabilities. You will be responsible for payment of all and any additional fees, duties and taxes levied by the relevant country’s customs. We recommend you contact your local customs authority to determine any relevant charges for import duty or taxes.
Due to our insurance not covering us for items sold to North America or Canada, we do not ship there. Alternatively, If you do not see your country listed at checkout, please email us at firstname.lastname@example.org as we still may be able to provide you with a quote.
Delivery Times - International
We cannot provide an accurate estimate of the delivery date, however, in our experience, most orders will arrive within two weeks of dispatch.
We pride ourselves on our high standards of workmanship and presentation. If you are unhappy with your purchase/s for any reason, please contact us within 7 days of the item being delivered and we will do our best to resolve the matter quickly. Please note personalised items cannot be returned for a refund or exchange unless faulty.
All inquiries are to be sent to email@example.com with ‘Return request’ as the subject heading. Please include photos and a description of the faulty or defective goods.
If your product is deemed to be faulty or of unacceptable quality, we will gladly accept your return and either refund in full, or re-supply you with another product of similar value, subject to availability. This will be honoured within one month from the original purchase date & on a case-by-case basis thereafter. We do not refund due to change of mind.
PLAY FOREVER GUARANTEE
We promise to repair or replace any part of your Have A Nice Day toy which is damaged as a result of your little ones play. Simply email firstname.lastname@example.org with details of the damage and we will provide you with an address to send your toy. We will then repair or replace it and send it back to you for free.