PRIVACY AND COPYRIGHT
Your privacy is important to us. All of your information will be used solely for the purpose of processing your order. All content shown on our website is owned by Have A Nice Day, and may not be used in any way without prior permission directly from us.
We accept Credit card, PayPal and AFTERPAY.
All pricing is in Australia dollars (AUD). Prices shown on this website are subject to change without notice at any time.
Our products are handmade, using the highest quality materials and supplies available to us at the time. All products are photographed and described to the best of our ability. Being a natural material, the appearance may vary slightly to what is pictured. The plywood may have 'butterfly patches' on the faces and small core voids on the edges. We love these small features because no two toys will ever be the same and we encourage you to embrace these small accents too.
It is recommended that all children be supervised by an adult when using Have A Nice Day’s products. Do not hang items above cots or beds, or within a child’s reach. Have A Nice Day accepts no liability for misuse of products.
Standard shipping is FREE for all orders within Australia.
We use land based couriers to ship our orders within Australia and cannot ship to a PO Box.
For current lead times please see our product descriptions for up to date information.
Please allow 3-10 working days for delivery after dispatch depending on your delivery address.
A shipping confirmation email with a link to track your order will be sent to your nominated email address upon dispatch. A signature is required on arrival, unless you leave a note at checkout to advise us otherwise.
If you require your order urgently, please email us at firstname.lastname@example.org prior to ordering. Express Post (with Australia Post) can be organised where possible (additional postage fees apply).
We offer international shipping and request you email us at email@example.com so that we can provide you with a quote. You will be responsible for payment of all and any additional fees, duties and taxes levied by the relevant country’s customs. We recommend you contact your local customs authority to determine any relevant charges for import duty or taxes.
If an item has not arrived as planned, please email us at firstname.lastname@example.org as soon as possible.
If there is a delay in dispatching your order due to unforeseen circumstances, we will notify you by email and send the order as soon as possible.
Once your order has been shipped, Have A Nice Day accepts no responsibility for loss or damage to your parcel or unclaimed packages. We will; however, attempt to resolve the issue to the best of our ability.
If you provide an incorrect mailing address and your order is returned to us, you will be required to repay shipping costs.
If you require your order urgently, please email us at email@example.com prior to ordering.
We pride ourselves on our high standards of workmanship and presentation. If you are unhappy with your purchase/s for any reason, please contact us within 7 days of the item being delivered and we will do our best to resolve the matter quickly.
All inquiries are to be sent to firstname.lastname@example.org with ‘Return request’ as the subject heading. Please include photos and a description of the faulty or defective goods.
If your product is deemed to be faulty or of unacceptable quality, we will gladly accept your return and either refund in full, or re-supply you with another product of similar value, subject to availability. This will be honoured within one month from the original purchase date & on a case-by-case basis thereafter. We do not refund due to change of mind.